Privacy Policy

At Cosmic Sierra, based in Sapporo, Hokkaido, Japan, we are committed to protecting the privacy and personal data of every visitor to our website. Our business focuses on footwear and clothing fitting, and we collect only the information necessary to provide our services effectively. This policy is designed to give you a clear understanding of our data handling practices in line with Japan's Act on the Protection of Personal Information (APPI).

1. What personal information we collect

When you interact with our website or contact us about footwear and clothing fitting, we may collect the following categories of personal information: your name, email address and telephone number provided through our contact or enquiry forms; the content of any message or request you submit to us; technical data collected automatically through cookies, including your IP address, browser type, device information, pages visited and time of access; and any additional details you voluntarily provide when discussing footwear and clothing fitting requirements with us. We collect information only through lawful and fair means. We do not obtain personal data from third-party sources or data brokers.

2. How and why we use your information

We use the personal information we collect for the following purposes: to respond to enquiries you send through our contact form or by telephone at +81-11-206-4917; to provide, manage and improve our footwear and clothing fitting services; to send you information directly related to a service you have requested or are actively using; to analyse website usage patterns in aggregate form so that we can improve site content and performance; and to comply with legal obligations under Japanese law. We will not use your personal information for purposes beyond those stated here without first obtaining your consent.

3. Sharing and disclosure

Cosmic Sierra does not sell, rent or trade your personal data. We may share information only in the following limited circumstances: with your prior consent; with service providers who assist us in operating this website or delivering footwear and clothing fitting, under strict confidentiality agreements; when required by law, regulation, court order or governmental authority; or to protect the rights, safety or property of Cosmic Sierra, our customers or the public in urgent situations.

4. Data security

Cosmic Sierra implements reasonable technical and organisational measures to protect personal information related to footwear and clothing fitting against unauthorised access, loss, alteration or destruction. These measures include SSL/TLS encryption for data transmitted through our website, access controls limiting who within our Sapporo team can view personal data, regular review of our security practices and internal policies, staff training on data protection responsibilities, and secure deletion of personal data once the retention period has expired.

5. Data retention

Cosmic Sierra retains personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry records related to footwear and clothing fitting are kept for a reasonable period to allow us to respond and maintain business records, after which they are securely deleted. Cookie-related data is subject to the retention periods described in our Cookie Policy.

6. Your rights

Under Japan's APPI and applicable privacy frameworks, you have the following rights regarding your personal data held by Cosmic Sierra: the right of access, meaning you may request confirmation of whether we hold your personal data and obtain a copy; the right of correction if any personal data we hold is inaccurate or incomplete; the right of deletion for personal data that is no longer necessary for its original purpose; the right to suspend use of your data in certain circumstances; and the right to stop third-party sharing even where you previously consented. To exercise any of these rights, please contact us using the details below or through our Contact page. We will verify your identity before processing any request and respond within the timeframe required by law.

7. Cookies

The Cosmic Sierra website uses cookies to support essential functionality and, where you consent, for analytics and advertising-related purposes connected with footwear and clothing fitting. Full details about the cookies we use and how to manage your preferences are available on our Cookie Policy page.

8. Children's privacy

Our website and footwear and clothing fitting services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations related to footwear and clothing fitting. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us:

Cosmic Sierra
Hokkaido, Sapporo, Chuo-ku, Minami 2-jo Nishi 3-chome 6-8, 060-0062, Japan
Telephone: +81-11-206-4917
Email: info@cosmic-sierra.com

Your rights and opt-out instructions

You are not required to provide any personal information when browsing the Cosmic Sierra website. If you prefer not to share your data, you may choose not to complete any contact or footwear and clothing fitting enquiry forms on the site. You can also disable cookies through your browser settings. If you have previously shared personal information with us and would like it deleted, please contact us at the details above or through our Contact page. We respect your choices and will process deletion requests promptly.